Privacy Policy
1. Who We Are
Ellwood Nutrition Ltd ("Ellwood Nutrition", "we", "us", "our") is the data controller responsible for your personal data. Registered address: 12 Ellwood Lane, London, EC1A 1BB, United Kingdom. Contact: info@antiagesrrefinei.shop.
2. What Data We Collect
We may collect and process the following categories of personal data:
- Identity data: first name, last name.
- Contact data: telephone number, email address, delivery address.
- Transaction data: details of orders placed through our website.
- Technical data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
- Usage data: information about how you use our website, products and services.
- Marketing and communications data: your preferences in receiving marketing from us and your communication preferences.
- Cookie data: as detailed in our Cookie Policy.
3. How We Collect Your Data
We collect data when you: place an order via our website; submit a contact form; interact with cookies or tracking technologies on our site; or communicate with us by email or telephone.
4. How We Use Your Data and Legal Bases
We use your personal data only where we have a lawful basis under UK GDPR Article 6:
- Performance of a contract (Art. 6(1)(b)): Processing your order, arranging delivery, handling returns.
- Legitimate interests (Art. 6(1)(f)): Improving our website and services; fraud prevention; security.
- Legal obligation (Art. 6(1)(c)): Compliance with accounting, tax and regulatory requirements.
- Consent (Art. 6(1)(a)): Sending marketing communications (where you have opted in); placing non-essential cookies.
5. Google Advertising Services
We use Google Ads (including Google Remarketing), Google Analytics and Google Maps on our website. These services may set cookies and collect data about your visit. We implement Google Consent Mode v2: by default, advertising and analytics cookies are not activated unless you give your consent via our cookie banner. If you accept cookies, the following may be used: _ga, _gid (Google Analytics); _gcl_au (Google Ads conversion linker). Google may transfer data to the United States under Standard Contractual Clauses. See Google's Privacy Policy at policies.google.com/privacy.
6. Data Retention
We retain personal data for no longer than necessary. Order and transaction data is retained for 7 years for legal and accounting purposes. Contact enquiry data is retained for 2 years. Marketing consent records are retained until consent is withdrawn plus 1 year.
7. International Transfers
Where we transfer personal data outside the UK (for example, to Google's servers), we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the UK Information Commissioner's Office (ICO).
8. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data (Subject Access Request).
- Rectification of inaccurate data.
- Erasure ("right to be forgotten") in certain circumstances.
- Restriction of processing.
- Data portability.
- Object to processing based on legitimate interests.
- Withdraw consent at any time, without affecting the lawfulness of prior processing.
To exercise any of these rights, contact us at info@antiagesrrefinei.shop. We will respond within one calendar month.
9. Right to Lodge a Complaint
You have the right to lodge a complaint with the UK supervisory authority:
Information Commissioner's Office (ICO)
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Tel: 0303 123 1113
Website: ico.org.uk
10. Cookies
For full information on the cookies we use, please see our Cookie Policy.
11. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. Our website operates exclusively over HTTPS.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. We encourage you to review this page periodically.
13. Contact Us
For any privacy-related queries, please contact: info@antiagesrrefinei.shop | Ellwood Nutrition Ltd, 12 Ellwood Lane, London, EC1A 1BB, United Kingdom.